FAQs

I’m a Rocky Vista University student or employee. Can I pick up my purchase on campus?

Yes! When you check out, be sure to enter the coupon code, “pickup” and you’ll be given the option for free shipping. This is only applicable for employees and students. Local pickup is not available to anyone beyond employees and students.

After your purchase, you will be contacted about when you can pick up your item/s and from where (typically within a week).

But my child/husband/wife/etc. is a student or employee. Can I pick up my purchase on campus?

You may have the student or employee pick up your order, if you include their name in the notes field on the order page. You are not able to pick up the item yourself, though. Remember: this is a school and safety is our number one concern.

Who can I contact if I have a problem or question with my order? 

Please contact marketing@rvu.edu with any questions or concern

You are out of the item I want. When will you order more?

We usually re-order items a couple times a year, so it could be several months before we place a new order. However, there are a couple things you can do while you wait:

  1. Let us know you want something! Popular demand does speed us along. If we know that enough people want a certain item, size, or option, we will be more likely to order it again. Fill out the form below to tell us what you want.
  2. Sign up to be notified when it’s restocked. Fill out the form below and select that you want to be notified.